{"id":121,"date":"2021-11-01T19:56:02","date_gmt":"2021-11-01T18:56:02","guid":{"rendered":"https:\/\/plainprojects.com\/wp-projects\/donatello\/?page_id=121"},"modified":"2025-04-01T10:03:02","modified_gmt":"2025-04-01T08:03:02","slug":"agb","status":"publish","type":"page","link":"http:\/\/dona-tello.com\/en\/agb\/","title":{"rendered":"Conditions"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><strong>Valid for all EU-wide orders.<\/strong><br><br>Distribution warehouse EU<br>Losenegg 12<br>3684 St Oswald<br>Austria<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Headquarters:<\/strong><br>Dona Tello SAS<br>CRA 60 No. 68-152<br>Barranquilla-Atlantico<br>Colombia<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Status: January 2023<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1. SCOPE<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(1) The following &quot;General Terms and Conditions&quot; (GTC) apply exclusively in the version valid on the day of the order for all contracts concluded via the web shop www.dona-tello.com between DONA TELLO SAS and customers who are consumers. Deviating agreements must be in writing. By submitting his order, the customer agrees to these terms and conditions and is bound by them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) Any natural person who acts for purposes that are not part of their commercial, business or professional activities is to be qualified as a consumer within the meaning of the following regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(3) The inclusion of general terms and conditions or contractual terms of the customer that deviate from these terms and conditions will be rejected unless we expressly recognize them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(4) Should individual provisions of these General Terms and Conditions be wholly or partially invalid due to mandatory statutory provisions, the remaining provisions of these General Terms and Conditions shall remain valid without change.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(5) The contract language is German. All other information, our customer service and the handling of complaints are also in German.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2. OFFER AND CONCLUSION OF CONTRACT<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(1) All offers (product presentations) in our web shop are non-binding and do not constitute a binding offer to conclude a contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) The customer&#039;s order represents an offer. A contract is only concluded after acceptance on our part.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(3) An order is only possible if all mandatory fields are filled out. If information is missing or if we cannot fulfill the order for other reasons, the customer will receive an error message.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(4) When choosing external payment services, the customer will be redirected to the external website of the respective payment service provider.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(5) Before the order is finally sent, the customer has the opportunity to check all the information again, to correct his order or to cancel the order. The customer receives supporting detailed information directly in the course of the ordering process.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(6) By clicking the &quot;Order with obligation to pay&quot; button, the customer submits a binding offer to us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(7) When we have received the order, the customer will be informed of the receipt of his order via the e-mail address he has provided and the order will be confirmed. The contract is deemed to have been concluded with the order confirmation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(8) The customer is generally bound to his order for 2 days from receipt of the order. The statutory right of withdrawal (right of withdrawal) remains unaffected.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(9) As soon as the goods are shipped, the customer will receive an email or SMS from the transport service provider with the tracking number and information on the status.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">3. PRICES AND PAYMENT TERMS<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(1) All prices are total costs. They are inclusive of all taxes, including sales tax and duties, but excluding shipping costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) The shipping costs incurred are not included in the purchase price<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(3) Price errors excepted. If the correct price is higher, the customer is contacted; in this case, a contract is only concluded if the customer wants to buy at the actual price. If the correct price is lower, this price will be charged.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(4) The invoice to the customer is enclosed in the shipping package as a hard copy.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(5) Invoicing is always in euros. In some countries payment in local currency is offered.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(6) Payment Methods<br>We accept the following payment methods:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(7) Unless otherwise agreed, the purchase price is to be paid immediately and free of any charges.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(8) Credit card payment<br>When paying by credit card, the credit card data is not stored by DONA TELLO SAS, but is transmitted in encrypted form via an external payment service provider. The debit takes place within one calendar week.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When paying by credit card, the customer provides the following data: cardholder, card number, credit card company, expiry date, CVV code. The data is transmitted via SSL encryption with a key of at least 128 bits and is therefore not visible to unauthorized persons.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(9) Purchase on account<br>If purchase on account is agreed, we will send the customer an invoice, which is due for payment immediately after receipt of the invoice and without deduction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the invoice is not paid by the due date at the latest, the customer is in arrears even without a separate reminder. In this case, we are entitled to demand interest on arrears from the customer at the applicable statutory rate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">4. TERMS OF DELIVERY<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(1) We deliver exclusively to delivery addresses in the EU with the exception of the customs-free areas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) Delivery normally takes place within 5 working days after our confirmation of the concluded contract, in any case within 30 days from the order date. Any deviating delivery times are indicated on the respective product page. If we are unable to accept an order, for example due to the unavailability of the goods, we will inform the customer immediately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(3) Delivery is made to the address specified by the customer. In the event of incorrect, incomplete or unclear information provided by the customer, he shall bear all the costs incurred as a result.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(4) If our customer does not accept the goods provided in accordance with the contract at the contractually agreed place or at the contractually agreed time, our service is to be regarded as fulfilled and if the delay is not due to an action or omission on our part, we can either demand fulfillment or under setting a grace period for acceptance to withdraw from the contract. In the event of withdrawal from the contract, services or partial services that have already been provided are to be invoiced and due for payment. This also applies if our delivery and service has not yet been accepted and\/or for advance services that we have already provided<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(5) If a product cannot be delivered 30 days after the conclusion of the contract, the customer has the right to withdraw from the contract, unless another delivery date has been agreed with the customer in advance. In the event of withdrawal, the customer will be reimbursed for any payments already made. We will use the same means of payment for the refund that the customer used for the original transaction.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">5. RIGHT OF WITHDRAWAL (RIGHT OF WITHDRAWAL)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(1) The consumer has the right to withdraw from the contract within fourteen days without giving any reason.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The revocation period is fourteen days and begins<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>on the day on which the consumer or a third party named by him who is not acting as a carrier obtains possession of the goods;<\/li>\n\n\n\n<li>if the consumer has ordered several goods as part of a single order, which are delivered separately, on the day on which he or a third party designated by him, who is not acting as a carrier, acquires possession of the goods delivered last;<\/li>\n\n\n\n<li>in the case of delivery of goods in several partial consignments, on the day on which the consumer or a third party named by the consumer who is not acting as a carrier obtains possession of the last partial consignment;<\/li>\n\n\n\n<li>in the case of contracts for the regular delivery of goods over a specified period of time, on the day on which the consumer or a third party designated by him who is not acting as a carrier obtains possession of the goods delivered first.<\/li>\n\n\n\n<li>If several of the above points apply, the cancellation period begins when the consumer or a third party appointed by him who is not the carrier has taken possession of the last goods or partial shipment.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">In order to exercise the right of withdrawal, the consumer must<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">DONA TELLO SAS<br>Customer service web shop<br>CRA 60 No. 68-152<br>Phone: +57 310 708 2346<br>Email: sales@dona-tello.com&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">by means of a clear statement (e.g. a letter sent by post, fax or e-mail) of his decision to withdraw from this contract.<br>In order to meet the cancellation deadline, it is sufficient for the consumer to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If DONA TELLO SAS has not complied with the obligation to provide information about the right of withdrawal, the consumer&#039;s right of withdrawal is extended by 12 (twelve) months. If DONA TELLO SAS complies with its obligation to provide information within this period, the withdrawal period ends 14 (fourteen) days after the consumer has received the instruction on the right of withdrawal from DONA TELLO SAS.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) Consequences of revocation<br>If this contract is revoked, we will refund all payments relating to this order that we have received from our customer within 14 days of the date on which we received notification of the revocation of this contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We will use the same means of payment for the refund that our customer used for the original transaction. No fees will be charged.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We can refuse repayment until we have received the goods back undamaged or we have been provided with proof that the goods have been returned.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The goods must be sent or handed over to us at the following address immediately and in any case no later than 14 days from the day on which we were informed of the cancellation of this contract.<br><br>DONA Tello SAS \u2013 Distribution warehouse<br>Losenegg 12<br>3684 St Oswald<br>Austria<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The deadline is met if the customer sends the goods before the period of 14 days has expired.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the free shipping limit is not reached due to a partial cancellation, DONA TELLO SAS has the right to subsequently charge freight costs. If necessary, these will be offset against the credit for the returned goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The customer only has to pay for any loss in value of the goods if this loss in value is due to the customer handling the goods in a way that is not necessary to establish the nature, properties and functioning of the goods.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(3) Reasons for Disqualification<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">6. WARRANTY<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(1) The warranty is based on the statutory provisions. The warranty period is 2 years from acceptance of the goods. If an exchange or an improvement is out of the question (not possible, too much effort, unreasonable, delay), then the customer is entitled to a price reduction or, if the defect is not minor, cancellation of the contract (rescission).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Complaints based on statutory warranty claims or other complaints can be asserted at the following address:<br>DONA TELLO SAS, Cra 60 No. 68 \u2013 152, Barranquilla \u2013 Colombia<br>Phone: +57 3107082346<br>Email: sales@dona-tello.com&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) The goods delivered by us only offer the security that can usually be expected based on approval regulations and other information.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(3) Leather is a natural product. The customary tolerances are always reserved for quantities, dimensions, shape and designs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(4) If the goods delivered have obvious material or manufacturing defects (including transport damage), we ask the customer to notify us of this within two weeks of delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">7. DISCLAIMER OF WARRANTIES<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Claims for damages by the customer against DONA TELLO SAS, in particular compensation for consequential damage, other indirect damage and losses or lost profits from defective, omitted or late delivery, with the exception of personal injury, only exist if the damage is due to gross negligence or intent.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">8. TRANSFER OF RISK<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">When the goods are shipped, the risk of loss or damage to the goods only passes to the customer when the goods are delivered to the customer or to a third party designated by the customer who is different from the carrier. However, if the customer has concluded the contract of carriage himself without using one of the options suggested by us, the risk passes to the carrier as soon as the goods are handed over.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">9. RESERVATION OF TITLE<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The goods sold remain our property until the purchase price and all our ancillary claims, such as interest and costs in particular, have been paid in full. The retention of title also extends to the products resulting from the connection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">10. FORCE MAJEURE<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(1) Events of force majeure, such as strikes, shortages of raw materials and fuel, transport disruptions, etc., entitle us to postpone delivery for the duration of the hindrance and a reasonable start-up time or to withdraw from the contract in whole or in part. No liabilities on our part towards the customer, in particular claims for damages against us, can arise from this.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) Non-delivery or late delivery by our suppliers to us is equivalent to force majeure if the cause lies in reasons for which we are not responsible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">11. CONTRACT DATA<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(1) The contract data of registered customers are saved and can be viewed at any time by logging in under &quot;My Account&quot;. The contract data of guest users can no longer be called up via the web shop after the order has been completed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) All customers receive the contract data in the form of the order confirmation sent to the e-mail address they provided.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">12. PRIVACY<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(1) The security and strictly confidential treatment of personal data are the top priorities at DONA TELLO SAS. DONA TELLO SAS always processes personal data in accordance with the applicable data protection regulations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">On request, we will also be happy to send the data protection declaration by post. The customer confirms that he has read the privacy policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">13. TRADEMARKS AND INTELLECTUAL PROPERTY RIGHTS<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(1) The name &quot;DONA TELLO SAS&quot; is a registered trademark and enjoys trademark protection.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(2) Any detrimental use of our registered trademark, logotype and any violation of trademark law will result in claims for damages.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">(3) The use of DONA TELLO SAS or its content, including the copying and saving of content in whole or in part, except for personal, non-commercial purposes, is not permitted without the permission of DONA TELLO.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">14. GOVERNING LAW<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Colombian law shall apply to this contract, excluding the UN Sales Convention. In addition, the mandatory provisions of the law of the country in which the customer has his habitual residence apply to this contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You can also submit your complaints directly to us at the following e-mail address: sales@dona-tello.com&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Valid for all EU-wide orders. EU distribution warehouse: Losenegg, 123684 St. Oswald, Austria. Company headquarters: Dona Tello, SASCRA 60, No. 68 \u2013 152, Barranquilla \u2013 Atlantico, Colombia. Status: January 2023. 1. SCOPE (1) The following &quot;General Terms and Conditions&quot; [...]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-121","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/dona-tello.com\/en\/wp-json\/wp\/v2\/pages\/121","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/dona-tello.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/dona-tello.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/dona-tello.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/dona-tello.com\/en\/wp-json\/wp\/v2\/comments?post=121"}],"version-history":[{"count":4,"href":"http:\/\/dona-tello.com\/en\/wp-json\/wp\/v2\/pages\/121\/revisions"}],"predecessor-version":[{"id":938,"href":"http:\/\/dona-tello.com\/en\/wp-json\/wp\/v2\/pages\/121\/revisions\/938"}],"wp:attachment":[{"href":"http:\/\/dona-tello.com\/en\/wp-json\/wp\/v2\/media?parent=121"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}